Seed investment for AgentBalance

VGD Corporate Finance advised and supported AgentBalance, an innovative software solution that introduces a unique set of psychological metrics about contact center agents in securing USD 500k seed investment from venture capital fund Neulogy Ventures.

AgentBalance has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of an agent’s productivity and employment life-cycle, bring an irreplaceable and never before available input into traditional management processes.

New investment will ensure sufficient means for the company to grow global sales and marketing, and build a new R&D center.

“With the investment happening we can fully focus on all important markets and regions, participate in relevant international events and introduce new product features in order to position AgentBalance as the essential tool for complex development of contact center agents, supervisors and team leaders.” said Přemek Piska, AgentBalance CCO.

Since the launch of the project one year ago AgentBalance has already secured numerous positive references from multi-national customers, technological as well as business partners and industry analysts.

“The investment comes at a time when the project has started to gain momentum within the world of contact centers.” added Václav Martin, AgentBalance CEO.

Neulogy Ventures is a Slovak venture capital fund which focuses on investments into innovative technological startups in seed and early stages of development and was founded to fund and develop talented entrepreneurs and help their companies succeed in the global market.

“AgentBalance is headed towards global expansion and we are ready to utilize our contacts and knowledge base to help the company reach its goals.” mentioned Jaroslav Ľupták, an Investment Manager of Neulogy Ventures.

The transaction was successfully closed in May 2016. See for more information about the solution.